Frequently Asked Questions
Questions either frequently asked of Dandelion Den or that you should ask any animal boarding establishment
How many years experience do you have? / How long have you been boarding rabbits?
I have owned and cared for small animals for many years. Dandelion Den Bunnies was opened in May 2013. I have very good knowledge about caring for rabbits, guinea pigs and other small pets. I do not board birds or reptiles because I do not have the knowledge and experience about and of them.
Do you have your own rabbits/guinea pigs?
Yes, we have three rabbits and a guinea pig. We also have a well behaved, elderly dog, all of whom are disinterested in the boarders here.
What is the size of the boarding accommodation?
6ft or 7ft x 2ft x 2ft solid timber Welfare Hutch Company, bespoke built hutches, in our family garden.
Can I speak to any of your previous clients for a reference / Do you have references available?
References can be made available from previous clients, upon request, if desired. We are also vet recommended and fully insured with PetPlan Sanctuary.
Do you have a policy on vaccinations?
All rabbits must be vaccinated against VHD 1 and 2 and Myxomatosis. Vaccinations must be in date and records will be checked on arrival. We do not board unvaccinated rabbits under any circumstances. Rabbits must have received BOTH Nobivac and Filivac vaccinations at least 3 weeks' prior to admission.
Guinea Pigs need no vaccinations.
What do you do if you suspect a pet in your care is unwell?
I will try to contact you but if I suspect a pet is unwell and requires veterinary treatment, they will be taken immediately for a consultation. In accordance with the Boarding Contract, you agree to abide by the vet's bill on collection of your pet. If I cannot get hold of you, I shall make decisions in the best interests of the animal after consultation with the vet and contact you as soon as I am able. Sadly, small pets can pass away with little or no warning and in this instance, you will be contacted as soon as possible and arrangements made for the rabbit or guinea pig to be taken to our local vets. You will have the option of the animal being held pending your return or for me to authorise individual cremation on your behalf with all costs payable by you on your return from holiday.
Do you have the support of a rabbit and guinea pig/small animal savvy Vet? / Do they operate an Emergency Vet service and what is it like?
Yes, I have a good relationship with a local rabbit/guinea pig savvy veterinary practice who offer late and weekend opening hours and have a 24 hour emergency vet service. I have personal experience of having used the vets for my own animals and am pleased with the knowledge and care they provide. They also use a V-Gel for anesthetic procedures which is a newer but far safer method than the "tube" method, still used in many vet practices.
What is your cleaning out routine?
Litter trays are changed and disinfected daily, soiled bedding is removed daily, a full clean is done every third day.
I use veterinary grade disinfectant (Conficlean II and ArkClens) and steam cleaning on the housing and runs.
I have a dustpan and brush per accommodation for infection control purposes.
Housing is fitted with non-slip lino flooring for comfort and hygiene.
All bottles and bowls are fully sterilised.
Run areas are disinfected after use and are used on hardstanding only due to the infection risk posed by shared grass areas.
Do my pets go out on the grass?
No. If multiple rabbits are allowed to share the same grassy area to exercise there is high risk of passing on infection as there is no way grass can be adequately disinfected. Hardstanding is used for exercise times.
How much time will be spent with my pet/s?
There is, generally, somebody here all day. Everyone gets plenty of attention :-) On the rare occassions when family commitments mean that I cannot be on site 24/7 arrangements are made for a totally trustworthy and responsible person to make sure everyone is fed, watered and happy and that any other relevant duties are undertaken.
Can I phone/text for updates while I’m away?
Yes, or you can follow us on Facebook where updates are given frequently on all the animals here.
* What do I need to bring?
You need to bring your own dried food if your pet does not eat Supreme Science Selective or Burgess Excel. Ad lib hay and fresh food is provided. Bowls and bottles are provided. You just need to bring your pets in a suitable pet carrier and, for rabbits, their vaccination records.
BOARDING TERMS & CONDITIONS
Payment must be made on arrival at Dandelion Den Bunnies (DDB) (we accept cash only unless a direct transfer is made before arrival).
We supply hay, Readigrass and fresh food and water daily together with SS, Harringtons or Excel (if you feed something else, please provide).
Vaccination certificates must be presented on arrival, we also recommend flystrike protection, especially in the warmer months. RABBITS MUST BE VACCINATED WITH BOTH NOBIVAC AND FILIVAC at least 3 weeks' prior to their stay AND NEUTERED.
Your pet must be collected at the agreed date and time.
If you are delayed from your holiday, you must contact us as soon as possible. If your pet needs to stay in our care longer, you will be charged for any additional days.
If you decide to collect your pet(s) before the end of the booking date - we do not refund payments for early departures.
If we are concerned about the health of your pet, we will try our best to contact you. If we cannot speak to you and your pet requires treatment without your knowledge, you agree to abide by the vet's bill, reimbursing DDB immediately on your return. You understand that all decisions made by DDB on your behalf will be made in the best interests of the animal and on advice of a competent small animal vet.
Dandelion Den Bunnies does not accept any responsibility in the unlikely event of your pet becoming ill or passing away whilst in our care.
Although unusual, small pets can pass away suddenly without warning or without showing any symptoms. In the unlikely event that your pet passes away, we do not have the facility to keep them. You will be notified immediately and your pet will be taken to our local vet for you to make your own arrangements on your return (or I can arrange for individual cremation of your rabbit or guinea pig but you are fully responsible for all and any costs for this).
Any bookings are made on the basis that you accept all and any of these Terms and Conditions.
Hutches are booked out on receipt of a completed boarding contract and remain open to other bookings until that has been received.
If you cancel a confirmed booking, you are liable to pay 50% of the total boarding cost.
We cannot board animals who are receiving medication. Please speak to your vet for boarding in this instance.